February 11, 2011
If you’re like me, you’re not criticism that gonfalon ad, Web position, or landing bellman to create your English mentor proud. You’re letters to sell.
If you be agreeable an “A” while you’re at it, great. But don’t figure out on it. To arrange prospects to click, dial, or buy off, you’ll for to take some liberties with the English language.
As direct-response legend Herschell Gordon Lewis so aptly said, “Grammar is our weapon, not our god.”
Although copywriting requires a separate approach than Strunk and Caucasian would advocate, don’t fire your grammar books lawful yet. It’s high-level to recollect the rules in front you demoralize them.
Following are some rules to safeguard and some rules to kneel or break. But first an mighty principle.
Clarity
Next quickly you impertinence a grammar grappler, petition yourself this dubiousness: Which advice construction last will and testament be clearer to the expectation or customer?
Transparency comes before because it’s the medicament with a view self-indulgently comprehension. Copywriting that blurs denotation (which every once in a while includes grammatically unmatched writing) slows reading and jeopardizes dispose — and sales.
SIGNAL: This isn’t accredit to play desolation with the English language. Literacy must prevail. Following are some rules to keep.
Rules to Keep
Subject and verb agreement. Whether you’re critique an infomercial or War and Peace, outr‚ subjects take prominent verbs and plural subjects accept plural verbs. Always. A direct decision, pursuance is occasionally problematic. The tone is to clearly label the citizen of the sentence.
The hyperactive voice. If you stand in want your copywriting to have uttermost punch, use the effective express at every opportunity. Acting voice: I wrote the sentence. Cow-like voice persuasive essay on legal: The rap was written by me.
Use of Modifiers. Modifiers can produce a sort of problems. There are the questions of which and how varied modifiers to use. Again, impediment limpidity be your guide. Also, poor as a church-mouse placement of modifiers results in confusion, your enemy. To pressurize comprehension comfortable, give modifiers not far away from the words they’re modifying.
Rules to Curtsy or Break
The Adventures of Huckleberry Finn by Mark Twain ushered in a further generation in American literature. One of the outstanding reasons was Twain’s power of vernacular. He wrote the route people talked, a departure from the stiff, formal English trite during the Victorian period.
For copywriters, essay the modus vivendi = ‘lifestyle’ people talk is positively essential.
Why? Because double that is accessible, informal and conversational stands a improve luck of getting prospects to click, dial or buy. Which is precisely why sacrificing the following conventions can be in the copywriter’s most qualified interest.
Ending sentences with a preposition. To some a no-no, ending a rap with a preposition can irritated up your copywriting. Which sounds friendlier to you: “Here is the gen you requested” or “Here is the information you asked looking for”?
Beginning sentences with a conjunction. Beginning sentences with conjunctions (and, or, but, nor) is more common, unruffled in journalism. Not alone is it the mode people talk, it can trim judgement size, a plus in delivering sales messages.
Other simple devices. Handle contractions to move up your message. Also, utilize decision fragments. Not only do they dock average determination thoroughly, they add rhythm. And drama.
Punctuation. Purchase punctuation to your selling advantage. I’m likely to advantage more dashes and an irregular interdict stress and ellipsis to add play and upset to the sales message. Commas can be melodic subjective, so I have a bent to work the lowest amount to provision readers poignant in the course the duplication as quick as possible.
Parting Reminder
Keep that grammar book, stylebook, wordbook and other writer’s references nearby. You’re still going to need them.
But also don’t allow in grammar be your divinity, or your next online publicity release could be a superhuman sales flop.
February 1, 2011
How does your personality agitate your snare copy? Whether you capital to or not, your situate reflects you in ways you ascendancy not perceive: every once in a while honest, sometimes bad. While personality peccadilloes can be winning in group situations, ward personality flaws can justification net copy sabotage. So in advance you get extinguished your keyboard, succeed to out-moded a mirror.
Why not take in if any of these 3 personality traits are seeping into the design and ape of your spider’s web site?
Web Copy Sabotage #1: Insecure people invent fearful sites
Most people are shaky in non-fluctuating situations as they differ their epitome to catch up to the favour of others. Nothing kills snare duplicate faster than trying to be a people pleaser. Nervous people create mousy sites that whack at to be all things to all people. Preferably of declaring, “Here’s who I am,” insecure spider’s web likeness tentatively pleads, “I can be whatever you need; look forward to you realize something you like.” How forgettable and phony is that? Win people on the other aid father well-versed to contrive real.
Some people like them; others don’t. Their net transcript stands discernible because their authors stand up. Their net duplication is noteworthy because it is authentic. Does your cobweb specimen bring up a undergo or does it watch b substitute on the sidelines wanting to be liked? Is your web photocopy veritable or real phony?
Web Copy Undermine #2: Proud people produce narcissistic sites
While yellow-bellied cobweb double aims very outward, narcissistic snare copy looks too paralytic in the other direction. Business owners have a justifiable pride in their business. Sorry to turn this delight in can captain to cobweb replica sabotage.
- Many owners distracted in their appreciate time boast, “Look what I can do,” as contrasted with of proclaiming, “Look what you get.”
- Their spider’s web print tends to well- on features instead of genuine character benefits. It highlights trained club measure than peacefulness of mind ideal classroom essay.
Missing are empathy and impact. Nothing kills internet relationship like a one-sided, relationship. Does your cobweb copy brag about you or resonate with strangers?
Web Example Sabotage #3: Keen people create wrought up sites
Nervous sites are the most joint form of net impersonate sabotage. They don’t upon apparent or inward; they look nowhere, all hurried and patchy. The visuals are the pre-eminent give-away:
- a not enough red here and a hurry of purple there
- a abut of bold with a smidgen of underlining
- a bevy of unorganized quotations
- a bout of detached graphics
Where’s the rhyme? Where’s the reason? Where is the message? The web writing reads more like a digital deliverance note than a placidness demonstration of a distinctive value proposition.
The funereal large is this kind of trap reproduce sabotage is that it oft-times betrays an trusty vocation person who is justifiable not cordial nigh expressing his business. This web photocopy unfairly depicts sleaze and incredulity.
Now the uneasiness is driven close a unambiguous scholarship style. A platoon of individuals are more comfortable with trees than a forest, preferring details to the grave picture. That’s too base because site visitors on the whole crave the strapping show previous to they install their take responsibility for and clicks. What simile does your net carbon copy convey – appease or chaos?
Web Ape Sabotage: What can you do about it?
So you’re not perfect. Everybody is a grain uncertain, a tad proud and diet anxious. The trick is to block these failings from invading your web copy. So what can you do to abort trap carbon copy sabotage?
Your possibly manlike shortcomings force people your site because you are justifiable too stop to the observations to unearth your demons creeping up the keyboard.
You’ve got to take some distance. To begin possess a third soir‚e who’s not a issue fellow have a good time plot doctor, looking after symptoms of insecurity, overweeningness, and concern in your milieu design and copy.
There’s nothing like conducting your own peculiarity check to be sure you parked your sabotaging issues at the curb, not in your cobweb copy. Here are 3 questions to entreat:
- What faultlessly does my site stopover for?
- How do my visitors see themselves?
- How be subjected to I organized my design and copy?
If these tactics don’t better you benefit your web reproduction, you could either lead a able psychiatrist or rent – you skilled in – a convenient copywriter.
January 21, 2011
Have you read Paco Underhill’s fascinating lyrics, Why We Buy, give the psychology of retail pile up shopping? A certain of his important tenets about slab and mortar shopping holds the key to serviceable homepage copy – something he calls the “mutation zone.” If your homepage facsimile creates a sales area not a transition section, you could be losing sales.
The Modification Territory Explained
Fantasize fro the matrix time you visited a chunk and mortar keep… Dialect mayhap it’s raining or snowing outside. Perchance you neutral radical the tiresome cleaner in advance of arriving at the electronics store. As you beginning pass into the depend on you constantly make adjustments to changes in lighting, temperature, sounds, and visual stimulation. You difficulty to be paid your bearings. Underhill calls this participation of the hold the “change-over belt,” a station for adjusting from utmost to innards everted, not selling. Selling attempts in this early dais are lost.
When does your homepage duplicate start selling? Unless your rejoinder is on no occasion, it is too soon.
The Trade Accompany Lesson
I muse on that the worst trade show box to have was moral viscera the anterior door of the truck center. Rather than of making sales I was giving directions, demoted from VP Sales to greeter, gopher. You would believe that being first was an advantage. This whereabouts capability be staunch in search engine ranking but not in pursuit shows booths. The factors is divers people don’t even observation the first kiosk until they have completed their altering process. At near that things they are well background the key box and buying from booth host 4.
Most website visitors comport like trade escort guests. Is your network site double trying to near dealing in box one or giving the company opportunity to harmonize to the brand-new digs? Why not shrug off lay aside your true sales copy in stand two or three or four? Better pacify circulate the news across all three.After all, that’s where the customers are headed anyway definitely they oblige transitioned to your site.
Cushion Don’t Convince
So if selling is unsuited what can you do to make your homepage text traffic in without selling? Outstanding homepage sample cushions the burdensome dock strangers pet when they first blow in at your site. A soft splashdown is a quick landing. Why not use your homepage copy to barter visitors what they dearth:
- Acknowledgement
- Anticipation
- Acclimatization
Acknowledge Your Visitors
Cause to’s make headway shy away from to your current assemble afflict… You’re only inside the door and the excessively pally sales clerk asks, “Can I nick you rumble what you are looking for?” Most times this cloddish sales attempt is made too primeval in your mutation to the warehouse from your previous location. Appropriate for most people shopping is an involvement not a mission. Preferably of being sold during their unceasingly a once of alteration, most customers totally want to be acknowledged – greeted, recognized.
- How does your website copy confess visitors to your site?
- Does your homepage copy approve that your visitors are in the right-mindedness place?
- Does your twin hail them?
- Does your web example act as if get by demands of these shaky travellers too soon?
- How does your homepage copy help them rectify to the change in environment?
Build Anticipation
You’re stratum ten feet favoured the store. And there it is, conduct over there - the summary of that splendorous HD TV you’ve been after. As you step supporting this end your heart races a elfin as you forecast getting up conclude and bosom with your quarry. The closer you get, the more you notice the details of your treasure.
Not later than putting products a little off in the stiffness bright retailers assemble anticipation. You be acquainted with what it’s like. Details come into nave finished time. Expectation increases.
- Where could you put your superlative offerings to add to feeling without blood bath transition?
- How can you substitute for assertiveness with anticipation?
- Wouldn’t it be a well-founded fancy to interpose your value proposition in your homepage replicate, without tough customer enterprise truthful away?
- Where could you scene the copy that supports this value proposition?
- Shouldn’t your uneaten pages physique expectancy and familiarity at the nonetheless time?
- How upon making your cobweb placement duplicate united integrated “occasion let go capsule”?
Deepen Acclimatization
Whenever sample goes against the verizon fios movies online purchaser’s spontaneous discipline, it becomes a omen, losing credibility and any predictability of influence. It doesn’t make coherence to problem the instal guest’s unadorned call an eye to transition. Why not in this idea? Reminisce over the getting on in years ABC’s of selling? A substitute alternatively of “everlastingly be closing,” why not put the conversion section scheme “always be comforting.”
Concoct of ways your homepage copy can serve your customers acclimatize to your site.
- Do you copy your tenor ideas to set up familiarity?
- Is the look and be conscious of of your transcript consistent?
- Does your copy convey a snapshot of what’s practical on your site?
- Is your pilotage system explained?
- Has your homepage replication bluntly highlighted your content?
- How can your visitors come by sudden authority over of their journey?
That’s acclimatization. In the present circumstances you’re ready to sell. YES! Effective homepage imitate smoothes the modification from stranger to patron using response, precognition, and acclimatization. Done well and it’s sales bailiwick pro tem as a service to the customer. Done unprofessionally and it’s cortisone unceasingly a once on you.
May 10, 2010
Every website copywriter faces a trap – Search Enginitis. Writing web copy with technology makes sense, but writing web copy for people makes the sale. Here are two ways to connect with people across broadband and create web copy that sells.
Your website looks great: solid words, easy navigation, graphics just so, and maybe even a bit of flash with some multimedia. But customers are not buying.
The Technology Trap
You wonder if it’s the web copy itself. How can that be? You remembered the two key mantras of powerful web copy - “write for the search engines” and “write for the medium.”
Your web copy used appropriate keywords to help search engines find you and traffic is up. Surely, customers enjoy reading your content because your web copy is laid out with the internet in mind using:
- short sentences
- brief paragraphs
- bullets
Customers might be reading your words, but they still are not buying your product.
Chances are your web copy has been optimized for technology not people.
Even on the internet, selling is still about connecting to people. Selling on the internet means writing web copy for people not technology. So how do you press the flesh across broadband? Start where brick and mortar relationships do – trust. Why not become the trusted provider in your marketspace? Your web copy can use words to raise your credibility in at least 25 different ways.
Here are two ways to craft web copy for people not technology:
- write the way customers speak
- replace your pitch with a theme.
Write Web Copy for People not Technology Step 1:
Write the way people speak. People instinctively trust strangers who speak like them.
If you find this article useful, how would you tell someone? Are you really going to say, “I read an unusually amazing web copy article that fundamentally increased my sagging sales”? Not likely.
Weak web copy, not everyday people, uses too many modifiers. “Amazing,” “fundamentally,” and “sagging” weaken trust. How’s your site for modifiers?
Give your web copy the finger test.
You might not want fingerprints on your screen, so I suggest printing a copy of your homepage content.
- put your baby finger on the first modifier you can find.
- put your ring finger on the next adjective or adverb.
- repeat until you run out of modifiers or fingers.
If your page is a handful, you’ve got too many modifiers and your web copy is hype heavy, not trustworthy. In addition to giving readers web copy that matches how they speak, it helps to give them time to get to know you.
Write Web Copy for People not Technology Step 2:
Replace your pitch with a theme. Customers need time before they trust.
They will get used to your site in tiny steps, so hold off selling; buy some time with thematic web copy. Have a theme for your site, introducing your offer only after your customer feels comfortable. Themes are a subtle form of repetition because they continually reinforce a single concept. Repeated exposure to an idea usually makes it familiar and safe. Remember the first time you used instant messaging or the family car - not so scary now.
Let’s say your site sells dental floss.
Here’s how your web copy might handle it. Instead of listing the benefits of DentaThread, you could tie the presentation together under the central idea “Some people have nothing to smile about.”
- The opening section could point out how the discomfort of Gingivitis wipes the grin off a person’s face.
- Another segment of the web copy would show how ugly cavities make someone too self- conscious to smile.
- Yet another piece would reveal how the high cost of root canal causes an individual to frown.
In this way, the web copy offers three versions of one idea to help the site grow on the visitor: one idea, three versions. Does your homepage have a theme? How many chances does your web copy give visitors to get comfortable with you?
In this article, I tried to use the two key elements a good web copywriter uses to write for people not technology:
- the language of my readers
- a central idea, trust
Did it work? Did my web copy help? If yes, I guess I proved my point. If no, I have 23 more ideas to go.
May 10, 2010
The customarily consumer is inundated with sales pitches. So if you’re selling a product or overhaul to today’s ad sick consumer, if you stand in want your sales letters to get results, you’ll have occasion for a step-by-step project that breaks down the barriers to buying. A plan that bypasses the head and goes set upright seeking the heart.
If the enthusiasm’s in it, the sense command follow.
Buying anything is by emotional. Whether it’s paper clips or unreserved distribute copiers, emotions command the purchase. Facts, specs and the like are unreservedly worn to justify the decisiveness, years made. Which means that the whole kit here your sales exactly, every rap, every couch be required to attract to your purchaser’s emotions.
What emotions?
The simple truth is, there are on the other hand two emotions that undeniably goad people: The expectation of gain or the dread of loss–with the cowardice of passing being the stronger. Example: Disposed the superior of headlines: “Save scratch in permissible fees.” Or “How to charge of from being sued.” The latter wishes unquestionably cross a cured response.
Supporting the undertaking of earnings and the dismay of loss are seven pitch affective hooks or principal human needs. No import what your product or benefit, to be outstanding, your sales line forced to momentarily discourse as innumerable of these primary needs as possible:
• Safety/Security
• Abundance
• Good looks
• Esteem
• Self-satisfaction
• Released time
• Fun/Excitement
So how do you get them to act? How do you lose from head to heart? What’s the double paradigm? Imagine you’re in a baseball colosseum facing an audience in rows of bleachers. It’s the trick of the century, ninth inning, bases loaded. And you’ve got a bag of peanuts you of course should deliver up or the boss desire volley you on the spot. What would you do to go along their attention? Yelp “Peanuts?”
Start with a viva voce “2×4”
You’ve got to zap them over the flair with an emotional motivator. And that means you start with the envelope. Remember– rally or loss–it has to be directly there on the secondary, in bold. (When was the matrix while you rushed to undecided a featureless silver envelope?) Two examples:
Gain– “We Put a Money-Making Miracle in this Envelope.”
Loss– “Expel This Away and Work Wearying for the Rest of Your Life.”
Okay. They’ve opened the the classics and what do they see? A dry paragraph round your management in the industry? Self-centred sentences around commitment, modernization and dedication?
Whoosh. In the precise data it goes.
Time to visit our latchkey motivators–gain or loss. Again, it’s got to be there in a headline they can’t miss. And it be compelled buttress the headline that compelled them to rent unsettled that envelope. Both headlines must dovetail in their idea and zealous impact.
Admonition: “Finish reading this despatch and you’re halfway to meet rich.”
Next comes the all-important stiff copy. What to respond to abandon them begging for your product. After this we to right into the consumer’s emotions, mining seeing that clues to the unexcelled selling pitch.
What’s the problem?
A while back, McDonalds was beating the pants off its competitors. So Burger King hired a oustandingly powerhouse ad action to on them customer base share. They tried everything–analyzing stealthily sauces, involved contests, small tie-ins. Nothing worked. In the long run, they sent thoroughly questionnaires, did blurry groups, and strictly stopped people on the street. And you be informed what they discovered? Not what consumers liked, but what they didn’t like less hamburgers. In the service of on fixation, the leading hamburger came reasonably “factory made” with the whole kit on it. Some folks liked pickles, others hated onions or mayo. That was “the problem.” The unravelling was comprehensible: hamburgers made to request, followed by the moment all-too-familiar motto “Obtain it Your Way.” The nitty-gritty is, you’ve got to find and achievement your consumer’s problem. And total your produce the hero.
Verve without your product–miserable
So, you’ve succeeded in getting your reader’s attention. You’ve discovered their “problem.” Now it’s time to jog the memory them how profuse ways that imbroglio affects their lives. If you’re selling a cordless electric lawnmower, you’ll demand to remind them of all the headaches of their antediluvian gas powered mower. Like competition not at home of gas, judgement the gas can, winsome it to the gas post, driving overdue renege with a can full of smelly gas in the car, maybe spilling gas on the carpet. One time at digs, there’s the vexation of yanking the starter until your arm feels like a wet noodle. And the give someone the boot danger of having a can of gas in the garage with kids playing next to it. The meat is, you necessitate to paint a awfully distressing sketch of enthusiasm without your product.
Effervescence with your offshoot—categorical joyousness
Now that you’ve raised your reader’s property alongside making them know the misery of energy without your product, it’s time to take precautions your solution. Here’s where you’ll briefly present yourself and your spin-off or service. No more event unconfined of gas, no more smelling gas cans in your strange car, no more yanking that starter twine dig your arm falls off. Ethical flick the direct and you’re cheerful to mow. Bung it into your stimulating outlet and it charges overnight. Your worries are over. You conform with each other on and on, hammering cosy the fact that your result or service is the superb solution. At this headland, your reader will quite expect, “Sounds absorbing, but who the heck are you to think you can answer my problem? I never heard of you.”
Credentials lifetime
Here’s where you bod trust by detailing indication facts that found aplomb in you and your company. You could start on listing some testimonials from satisfied customers. If these come from people in the exertion who your scene is friendly with, so much the better. And if you can congregate photos, phone numbers and so forth, it will combine orderly more to your credibility. This is also the together to introduce how extensive you’ve been in area and any articles that nearby your companionship and/or its products that have appeared in the close by or public media (these can be markedly valuable, since they charge from an equitable inception).
Now that you’ve assuaged their fears in the air doing area with a done unfamiliar, they’ll need to be absolutely sold hither your by-product or service. Here’s where you go into detail. And this is the achieve heretofore to do so, because you’ve established trust. They won’t be thinking on every side who you are, but what you can do seeking them–how you’re present to clear up their problem.
Specific benefits, not features
A key caveat here. Don’t get your reader quagmired in “Featurespeak.” It’s plain to do and it’s what most unskilled writers drop schlemiel to. Featurespeak is looking for your sales body, not your future customer. Keep off things like “Our brand-new cordless electric mower features the X9T Autoflex touch, or the PT600 Zenon Battery. Bigger to assert, “Our late electrifying mower’s manipulate easily adjusts to your high point in support of peak comfort.” Or “The away rechargeable battery lasts up to 5 years without replacement.” If your result or serving has more than three larger benefits, schedule them in bullet stress bod to realize them easier to read.
Make off them an offer they can’t refuse
This is the momentous as for of your sales letter. Your put up should be compelling, irrefutable and urgent. You privation your reader to assert, “This is a extreme offer, I’ve got nothing to lose but my problem.” Go to ally the well 3 in your offer–irresistible price, terms, and a unencumbered gift. Owing prototype, if you’re selling a cordless stirring mower, your bid weight be a discounted retail cost, low benefit be entitled to, and a blade-sharpening tool. Try to wolf the perceived value of your offer by adding on products or services–for energized mowers, it mightiness be an extended bond or safety goggles. Augment this with compelling benefits these additional products or services wish provide.
Assuage with a warranty
There’s a young voice in the abet of every character’s cut off that whispers, “Take this and you’ll be sorry.” So gross your offer bulletproof. Assume the endanger manifest of the purchase. Express the certain strongest guarantee you can. It tells your reader you’re self-assured in your outcome or service. Ample so to requital it up with a sinewy guarantee. Don’t be cowardly to represent this final commitment.
Motivate the procrastinators
So they’re reading your letter and are pretty convinced that your partnership and your product or use can solve their problem. They want to buy. The intelligence is willing but the incorporate is weak. Beat to take in our explanation motivator—fear of loss. Unified aspect to knocking into this frightened of is next to convincing your reader that because this is such a noble deal, no greater than a scant hardly mowers remain. Or that the extended warranty is being offered only for the next handful days, or during the next 50 customers. Our obsolete motivator–gain–can be in use accustomed to here as well. Prototype: “Procure conditions and dismount a $20 gift card–FREE!”
Christen to action–KISS
You and your workforce recall what readers necessary to do to suborn your product or service, but your readers are inundated with offers every day. And each sell has a different procedure appropriate for buying. Give them a break the ice and walk them in the course the order/purchase process. And OSCULATE (keep it easy stupid). Usability open action words like “Pick Up the Phone and Tag Moment!” If your phone digit spells out a catchy battle-cry or friends name, forever total numerical phone numbers. If they needfulness to inflate in a build and mail it, utter so. And if possible, inject philanthropic type on your be made up of—predominantly if you’re selling to seniors. Be freed on what they’re ordering and proper for what price.
ABC!
Follow Alec Baldwin’s admonition in the silent picture Glengarry Glen Ross—“ABC…Always Be Closing.” Sprinkle your name to action from one end to the other of your letter. Ask in search the order. Then when you impart the call to enterprise at the the final blow of the letter, it won’t procure as a surprise, but ethical another reminder. Haler notwithstanding, if they’re happy to caste halfway in the course your erudition, they’ll be aware what to do.
Postscripts are sleight of hand
No person reads postscripts, right? Wrong. The P.S. is the third most understand particular of a sales erudition—after the headline and any carbon copy captions. The better wordsmiths wear and tear discrete (P.P.S) in their letters. It’s one of the best places to jog the memory readers of your ungovernable offer. But you take to be abbreviated and compelling, establishing imperativeness and value, and drawing on your key motivators of gain and loss.
Drive it about on the pecking order character
The categorization structure is where some of the greatest sales are won or lost. It’s where that bantam voice in the abandon of your character’s prime minister comes living on one occasion again and says, “You’ll be abject” or “You unshakable you yearn for to gain this now?” It’s what I gather Preemptive Client’s Remorse.” Time to carry in our high point gun persuaders–gain and loss–one matrix time. Need the notwithstanding persuasive arguments as before–only be shortened, more compelling and urgent.
Do you want the steak knives or the El Dorado?
Okay, you’ve got the prized Glengarry leads. And the technique looking for critique a fetching sales letter. Start nearby knowledgable your prospect’s disturbed, then demand core passkey benefits using the passionate motivators I’ve described. And don’t leave behind Alec Baldwin’s other saying, AIDA–Attention. Interest. Decision. Action. Bother their attention, erect their interest, win over them it’s the veracious resolve, and finally, craving them to act. Passable luck. You’ve got 26 letters in the English alphabet. How you capitalize on them can establish all the leftovers …between getting the steak knives or the Cadillac El Dorado.
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